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Shipments and returns


Time of delivery and packaging:

The preparation of the order with its own packing will be at most 48hours , with rare exceptions , this period shall not exceed 24/48 hours from there , you will have the package at your home within 24 hours as long as choose our standard shipping with the transportation system, if you select POST (cheaper ) , this may delay shipping of 2-3 days is recommended to choose the shipping by POST for any item of jewelry always section and when not needed urgently as there no risk of breakage, such submission will have a much lower cost to you, an average of 6 € save .

Prices Peninsula (including Portugal) and Balearic Islands:
Seur(RECOMMENDED ): From € 8.50 + VAT ( 21%) ( includes insurance ) .
Post : From € 2.76 + VAT (21 % )
Kiala : All shipments to 3.99 € + VAT (21 % ) only valid for orders that exceed 8kg NO and the quantities specified by Kiala that are: 65cm x 40cm x 40cm. Most of our catalog is adapted to this type of shipment , only few parts do not. KIALA NOT ACCEPT A REFUND SHIPPING .
Free Delivery: Orders exceeding 150 € ( Peninsula " INCLUDED PORTUGAL" and Balearic Islands) as well as those orders with delivery in Ourense city and Lalin ( Pontevedra).
All orders placed will COD charges 3 € . (except Kiala no longer accepting this payment method )

Prices for International Shipping:
We ship to anywhere in the world, the best way to calculate the cost of shipping is by registering on our website, with information of your shipment and add the product you wish to cart, this will automatically calculate the cost shipping.

Returns:
Returns that are made with its own packaging and executed within a period of 24 hours from its receipt , it exceeded that time will not accept any returns will be accepted. The postage of returns also borne by the buyer , we will assign a carrier to pick up for the return at the lowest possible cost to the customer .

Breaks:
If you receive a package in which the content has been damaged during shipping , the customer must notify us in the shortest time possible and during the 24 hours of receipt , in this case the customer will be refunded the full amount the broken or defective ALWAYS aND BE CHOSEN wHEN tHE CARRIER transportation system, get a little more expensive piece but is fragile and gets broken return the full amount of the part. The jewelry pieces are not at risk of strain at which the carrier is at the customer depending on the needs of each one @ .

For more information contact us directly at info@tiendasduarte.com.